Junior Account Manager IT

Commerce-Connections Ltd. was founded as an independent B2B/EDI service provider in 1999 to address the increasing demand for B2B software and services. Our main office is in Woking and in 2007 we expanded into Hong Kong with a fully-owned subsidiary.

Currently, we are seeking a Junior Account Manager, to be based in Woking, to support the EDI Division of Commerce-Connections. For more information on our EDI products, please visit the following site:

http://www.commerce-connection…

The Junior Account Manager is responsible for the full sales lifecycle as it pertains to the current customer base of the company. This position must create active customers to up-sell products and services by developing a thorough understanding of their business and technology needs.

Prime Responsibilities

Work with active WebForms customers to develop a thorough understanding of their needs.
Translate those needs into product requirements that satisfy the customers’ demands
Cross-selling and up-selling services and solutions to existing accounts
Communicate features and benefits of solutions effectively and manage prospect expectations throughout the lifecycle of the account
Receive requests for service and products details from customers and provide timely responses
Conduct online demonstrations that showcase the services and products of the company to new and active customers
Maintain in-depth product knowledge of the company’s service offerings and keep abreast with technical advances
Perform sales procedures, through activities and opportunities in Lotus Notes and Excel, whilst complying with defined company policies and procedures
Achieve and maintain a positive rapport with customers and give them the best possible service
Conduct annual reviews with all customers
Qualify new business sales calls and update the Sales Cycle Manager tool with details accordingly
May be required to do ad-hoc sales administration for senior account managers

Key Performance Indicators (KPIs) - The success of the job holder will be assessed against the following:

First three months: the successful candidate will be put on a probation & training plan, where targets and expectations will be given
Upon successful completion of probation a sales plan will be agreed

Key Skills

Fluent in written and spoken English
Good knowledge of IT industry and have technical IT skills
Ability to build and develop business relationships with customers
Ability to learn and retain information quickly
Well organised and able to work to tight deadlines
Excellent communication skills, both written and verbal
Self-motivated and disciplined with the ability to work to own targets
Able to cooperate equally well in a team as well as work independently and unsupervised
Strong telephone skills
Attention to detail
Target driven
Need to have a hands-on approach
Open to new ideas, flexible and adaptable, especially when things do not go to plan
Good team player who must be able to build good internal relationships
Effective influencing skills

Knowledge & Experience

Strong customer service skills
Experience of working in a professional environment
Strong team player
Ability to build effective relationships internally and externally

Qualifications

A higher education qualification
Valid driver’s license

Other

On occasion, must be prepared to travel within the UK and abroad, for instance to trade fairs or visiting customers and suppliers

Cross-cultural awareness

Well-presented

Good sense of humour

Happy to work in a small business environment

Commerce-Connections is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOB TITLE: Junior Account Manager

JOB TYPE: Permanent

COMPANY TYPE: IT company

HOURS: 40 hours per week

STARTING SALARY: £18,000 to £21,000, dependent on experience

LOCATION: Woking town centre (no free parking provided)

CULTURE: Professional, dynamic, upbeat, innovative

BENEFITS: 20 Days holiday allowance (plus BH), pension contribution

This is an Interesting and varied role with opportunities for progression and learning new skills.

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you!

Have any questions?

If you have any questions or concerns, please contact our Human Resources department. Our team will be happy to assist you with any questions you may have.