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Service update (18-08-2022): The issues causing transmission delays with some trading partners have now been solved.
We have a new landline number for WebForms support queries. Calls to this number are taken Monday to Friday between 9AM and 5PM.
WebForms support number: 01483 77 44 55
If you have a service level agreement with us then there is a dedicated 24/7 number that you can call. Please contact your account manager if you require more information on this.
Since 01 April 2015, the process when raising or receiving a VAT invoice including early settlement discount has changed. Suppliers must now account for VAT on the amount they actually receive and customers may recover the amount of VAT that is actually paid to the supplier.
We have updated our WebForms service in line with this change. This change only effects suppliers who use the settlement discount facility with their trading partner.
If you need to inform us of a settlement discount or days to payment agreement which is not already visible on your WebForms invoices then please update us by emailing:
We have created several tutorial videos for our WebForms service as well as a detailed user manual.
If you want to ensure that your company is getting the best out of WebForms, contact our WebForms support team to be sent these for no additional fee.
Refer us email@example.com to your partners.