Pre-Sales Technical Consultant

About The Company:

Commerce-Connections was founded as an independent EDI/B2B service provider in 1999, to address the increasing demand for B2B software and services. We specialise in data transformation/transmission as well as automation/integration within our customers’ IT systems. We are able to work with many technologies, from legacy systems all the way up to new Industry 4.0 standards. Our main office is in Chobham, UK and in 2007 we expanded into Hong Kong with a fully-owned subsidiary.

For more information on our EDI products/services, please visit our website at: http://www.commerce-connections.com/

The Role:

We are seeking a Pre-sales Technical Consultant to manage the pre-sales process and work with clients to determine requirements for new IT projects. A successful candidate should be located or be able to commute to our office in Chobham. There will be the option to work partially from home at the company’s discretion.

Personal Qualities:

Strong technical background
Ability to learn new products and technologies quickly
Computer literate and a strong interest in IT
Ability to understand and clearly explain complex technical concepts and ideas, also to a non-technical audience
Clear and competent communication skills, both verbal and written
Good interpersonal and customer care skills
Adaptable and diplomatic with excellent telephone manner
Ability to cope under pressure, to manage their own time, and prioritize effectively
Can be relied upon to work independently and unsupervised as well as part of a team
Takes initiative
Full driver’s license and willingness to travel
Professional demeanor

Key Duties:

Working with new and existing clients to determine technical and business requirements
Ensuring that all necessary information is collated comprehensibly prior to suggesting or producing a solution for the client
Suggest adaptations to client’s existing business processes to facilitate automation better
Conference calls, virtual meetings and in-person visits to new and existing clients
Working with developers to determine the feasibility and realistic timeline of a project
Working with account managers to quote accurately for the work to be done
Create and confidently deliver technical presentations internally and externally
Answering and logging calls/emails received
Helping customers to fill in set-up forms, such as to connect them to retailers
On an ad-hoc basis: basic IT support of PC usage for other members of staff
Listen carefully and gather clients’ requirements accurately to assist with building the correct solution according to their actual needs

Skills (required):

Microsoft Office (Excel, Word, PowerPoint)
Flow chart design
Windows 10
Web Browsers (Chrome, Firefox, IE, Edge)

Skills (desired):

Experience using an ERP system
Project management

Knowledge (desired):

EDI (Electronic Data Interchange)
Data integration
Knowledge of supply chain business document flow

Qualifications:

The ideal candidate would have a minimum of one A-level (or equivalent) in an IT-based and/or sales field, however, this is not essential if experience in technical concepts is proven.

Moving forward:

The successful candidate will be put on a probation & training plan. Upon successful completion of the probationary period, a full-time, permanent position will be offered.

Job Title: Pre-sales Technical Consultant

Job Type: Permanent

Company Type: IT company

Hours: 40 hours per week

Starting Salary: £18,000 to £21,000, dependent on experience

Location: Chobham, Surrey (also with flexibility to work from home)

Culture: Professional, dynamic, upbeat, innovative

Benefits: 28 days holiday allowance (inclusive of bank holidays), pension contribution

Commerce-Connections is an equal opportunity employer and all qualified applicants will receive

consideration for employment without regard to race, colour, religion, sex, national origin, disability status,

protected veteran status, or any other characteristic protected by law.

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you!

Have any questions?

If you have any questions or concerns, please contact our Human Resources department. Our team will be happy to assist you with any questions you may have.