IT Helpdesk Technician

About The Company:

Commerce-Connections Ltd. was founded as an independent EDI/B2B service provider in 1999, to address the increasing demand for B2B software and services. We specialize in data transformation/transmission as well as automation/integration within our customers’ IT systems. We are able to work with many technologies, from legacy systems, all the way up to new Industry 4.0 standards. Our main office is in Woking and in 2007 we expanded into Hong Kong with a fully-owned subsidiary.

The Role:

Currently, we are seeking an IT Helpdesk Technician to act as the first line of support to our customers. A successful candidate should be located, or be able to commute, to our office in Woking. For more information on our EDI products/services, please visit our website at http://www.commerce-connections.com

Personal Qualities:

Good interpersonal and customer care skills
Excellent telephone manner
Computer literate and a strong interest in IT
Able to manage their own time and prioritize effectively
Proven problem-solving skills
Skill at reading through event logs to troubleshoot problems
Motivated, adaptable, and dependable at all times
An ability to assess each customer’s/employee’s IT knowledge levels
The ability to explain clearly, even the most complicated ideas, to a non-technical audience

Key Duties:

Answering and logging calls/emails received
Gathering information from customers to pass on to higher-level support
Supporting customers using our web-based portal
Supporting customers using our FTP client software
Supporting a number of different devices (computers, laptops, tablets, smartphones)
Ensuring recording, documentation, and closure of issues
Helping customers fill in forms to connect them to retailers
Writing newsletters
Managing social media (LinkedIn, Twitter, Google)
General IT support of PC usage for other members of staff

Skills (required):

Microsoft Office (Excel, Word, PowerPoint)
Web Browsers (Chrome, Firefox, IE, Edge)
Windows 7
FTP clients (FileZilla)
Social media

Skills (desired):

IBM Notes
Windows 10
Image manipulation (Photoshop, GIMP)
HTML and CSS
Cisco IP phone

Qualifications:

The ideal candidate would have a minimum of one A-level (or equivalent) in an IT based field.

Moving forward:

The successful candidate will be put on a probation & training plan. Upon successful

completion of the probationary period, a full time permanent position will be offered.

Job Title: IT Helpdesk Technician

Job Type: Permanent

Company Type: IT company

Hours: 40 hours per week

Starting Salary: £18,000 to £21,000, dependent on experience

Location: Woking town centre (no free parking provided)

Culture: Professional, dynamic, upbeat, innovative

Benefits: 20 days holiday allowance (plus BH), pension contribution

Commerce-Connections is an equal opportunity employer and all qualified applicants will receive

consideration for employment without regard to race, colour, religion, sex, national origin, disability status,

protected veteran status, or any other characteristic protected by law.

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you!

Have any questions?

If you have any questions or concerns, please contact our Human Resources department. Our team will be happy to assist you with any questions you may have.