L’Oréal Hong Kong recently underwent a global digital transformation initiative to enhance productivity and improve business processes. One of the key steps in this initiative was to migrate to the cloud, and some of the legacy systems were ready to be moved to the cloud. However, this migration required the development of new business logic and processes to fulfil the new requirements.
As part of the transformation, the ordering process needed to be re-innovated to adapt to the new changes. This involved identifying the existing pain points in the ordering process, such as manual data entry, lack of real-time visibility, and lengthy approval processes.